An enthusiastic applicant was told in an interview
that she was "the prime candidate" for a job, that she had all the
qualifications, and that, "as soon as the Board meets, (you) will
hear from us...no later than next Wednesday."
The following Wednesday came and went. No word. She
called on Thursday, and was told that they would get back to her
by Monday. Monday came, and she called again. Once more, they
would get back to her.
That was last July. It is now late August, and she hasn't
heard from them. Of course, she's written them off, but she went
through several "manic-depressive" weeks. Great expectations led
to highs and lows: in neither period was she terribly productive,
nor did she pursue other openings for which she qualified.
"What's your point?" some of you may ask. It is to those
of you who don't see the point that I address this.
It is not simply a matter of professionalism to drop a note
to a candidate. It is a matter of simple courtesy, consideration, and
maybe even a little compassion. I would not be so presumptuous
as to think of teaching compassion, but I would like those who
dismiss applicants (even the least-qualified) without even a xeroxed
card, to think of being on the other side of the fence.
Even when an individual is quite certain that he or she
didn't make a great impression in an interview, and probably will
not get the job, hope springs eternal. "Eternity" is relative, of
course; a wait of one week can be psychologically endless.
During that time, the individual asks, "Do I call? If I call,
is that too pushy? Will they think I'm desperate? If they do want
me, will I appear to be in such dire straits as to accept less money
than what they were willing to offer? If I don't call, will they think
I don't really care about the job?"
It is simply not fair to place the individual in such a
position. Further, it does not enhance the perceived image of either
a particular organization or its Personnel Department.
A form letter or a card can be sent; it doesn't have to be
individually typed or addressed. Reasons don't even have to be
given. A clichi will do nicely, believe it or not. All the recipient
wants is to know where he or she stands, and then to get on with
life.
I've had the following note sitting in my desk since
February, 1984. The Chief Financial Officer and Personnel
Director for a mammoth international corporation, had been
"pestered" by an applicant who wrote him the following:
Dear Bob:
Roses are red,
Violets are blue,
When am I
going to work for you?
Belated Valentine greetings, Joan
To which the executive replied:
Dear Joan:
Roses are red,
it is true,
but you can't work for us
'till there's a job for you.
Violets are blue,
as you have said,
but our training program
appears to be dead.
So thanks very much for your valentine.
We can always hope things will change with time.
But if roses stay red
and violets stay blue,
I wouldn't count on it
if I were you.
Bob (Feb. 17, 1984)
You've got to like both their styles. She humorously asks
when the company will hire her. He, in as gentle a rejection as I
can recall, tells her not to hold her breath. Not bad for a high-level
corporate type!
It is hoped that the issue is trite to most of our readers. To
some of us, who get hundreds of responses to help wanted ads, it's
a chore. I am not suggesting letters to applicants who do not get
an interview. However, do send a card.
Last year, one California company sent cards to the more
than 2,000 people who sent resumes. It read: "The response to our
ad for a Director of Administration has been overwhelming. With
this card, we acknowledge the receipt of your resume and letter.
If you do not hear from us within the next two weeks, you may
assume that we are interviewing others whose qualifications better
suit our needs and specifications. We do sincerely appreciate your
efforts, but it is not possible for us to individually respond."
If ever there was one corporate arena in which the Golden
Rule can and should be applied, it's HR. Remember, what goes
'round, comes 'round. Let's keep that in mind the next time we're
interviewing.
Ethan Winning is president of E. A. Winning Associates, Inc.,
a Walnut Creek, California employee relations consulting firm
specializing in tailoring employee handbooks for smaller companies.
A nationally known author as well, his articles and columns have
appeared in many magazines, newspapers, and journals. He may be
reached by email at ewinning@ix.netcom.com, by phone at (510)
944-1034. For information about the company's services or to purchase
a copy of the second edition (1996) of Labor Pains
call 1-800-823-6366. You can also see him on the San Francisco
Bay Area's television program, JobNet which airs on Viacom TV.